Abstract

The aim of this paper is to analyse the application of algorithms and artificial intelligence (AI) in the daily work of public administration in Croatia. The authors examine to what extent Croatian public administration has been computerised and digitalised and how long these processes have existed in Croatia.
The main research question is: in which areas and for what purposes are the management of public affairs and the provision of public services based on the use of algorithms and AI?
First, the strategic framework of the digitalisation of public administration is discussed in order to show the goals that the central government is trying to achieve. Then, the use of algorithms and AI in keeping official public administration records (‘official records’) and issuing certificates is analysed. In addition, the applicability of algorithms and AI in the adjudication of administrative matters is assessed. Lastly, the use of algorithms and AI in the management of administrative court proceedings is also considered.
The research was conducted using the legal analysis method, teleological and descriptive methods, and an analysis of the web portals and official websites of administrative bodies in Croatia.

Table of Contents

1. Introduction

2. The Strategic Framework for the Informatisation and Digitalisation of Public Administration

3. Issuing Certificates and Providing Public Services Using Algorithms and Artificial Intelligence

4. Adjudication in Administrative Matters Using Algorithms and Artificial Intelligence

5. Managing Administrative Court Proceedings Using Algorithms and Artificial Intelligence

6. Conclusion